Subject: Guidance for Loss or Disruption of Communications and Devices

Audience: All Project Yananai Staff – Global

Purpose:
This advisory provides essential guidance for all staff in the event of urgent or non-urgent situations where communications are lost or disrupted, or if you experience the loss, damage, or malfunction of a communications device (e.g., mobile phone, laptop). SOLARIS aims to ensure your rapid reconnection to Project Yananai’s internal systems and communication platforms.

Immediate Actions

1. Remain Calm and Assess the Situation

• Ensure your personal safety first.
• Attempt to restore communications using available backup devices or alternate channels (e.g., landline, secondary email, or messaging apps).

2. SOLARIS Contact Protocol:
If you are unable to reconnect or regain device functionality, please contact the following, in order of priority:

A. Country Director (First Point of Contact)

Reach out to your Country Director for immediate assistance with reconnection and reporting device loss or damage.

India - Country Director:
Name: Dr Avinash Khairnar
Phone/whatsapp: (+91) 099 2250 9025
Email: avinash@yananai.org

South Africa - Country Director:
Name: Niq Sibanda
Phone/whatsapp: (+27) 0843 488 519
Email: nicsibanda@yananai.org

Zambia - Country Director:
Name: Pastor Gordon Tembo
Phone/whatsapp: (+260) 097 753 4529
Email: gordon@yananai.org

Zimbabwe - Country Director:
Name: Innocent Moyo
Phone/whatsapp: (+263) 077 366 3764
Email: innocent@yananai.org

B. Regional Director (If Country Director is unreachable)

Contact your Regional Director for escalation and support.

Southern Africa - Regional Director:
Name: Edward Nyambawaro
Phone/whatsapp: (+263) 774520570
Email: edward@yananai.org

South Asia - Regional Director:
Name: Edward Nyambawaro (Interim)

C. Chief People and Governance  Officer (For Global Team and If Regional Director is unreachable)

Contact the Chief People and Governance Officer for escalation and support.

Chief People and Governance Officer:
Name: Farai Nyamangara
Phone/whatsapp: (+44) 776 928 3774
Email: fnyamangara@yananai.com

D. Chair of Trustees (If All above are unreachable)

In rare cases where the Country Director, Regional Director and CPGO are unresponsive, escalate to the Chair of Trustees.

Chair of Trustees:
Name: Nick Mtambirwa
Phone/whatsapp: (+44) 744 850 7064
Email: nick@yananai.org

Key Points to Include When Reporting:

• Your full name, role, and location.
• Description of the issue (e.g., lost device, connectivity problem).
• Steps already taken to resolve or report the issue.
• Urgency and any immediate operational impacts.

Additional Guidance:

• Where possible, use secure alternative methods (SMS, WhatsApp, Telegram, etc.) to reach the contacts above.
• If in a high-risk location, inform your line manager or nearest colleague as soon as possible.
• Once reconnected, promptly update your supervisor and IT support team.
• Contact local emergency services where necessary.

Stay safe, remain vigilant, and remember that SOLARIS is here to support your reconnection and operational continuity.

For further information or to update your emergency contacts, please contact your HR manager.

Issued by:
Project Yananai Global Operations Team

SOLARIS – Ensuring Every Staff Member Stays Connected, Supported, and Secure